Privacy Policy

CF Alpha Logistics ("we", "us", "our") operates the CF Alpha Logistics mobile applications and related web services (the "Service"). This Privacy Policy explains how we collect, use, disclose and protect your information when you use our apps and websites, including:

• CF Alpha Logistics User App
• CF Alpha Logistics Rider App
• CF Alpha Logistics Vendor App

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

• Account information: Name, email address, phone number, password, profile photo, company/store details, vehicle information (for riders), and any other details you provide during registration or profile updates.
• Order and transaction details: Pickup and delivery addresses, order descriptions, delivery instructions, payment method details (tokenized by our payment provider), invoices and receipts.
• Support and communication: Messages you send to our support team, in-app chat, feedback, ratings, and other communications.

1.2 Information Collected Automatically

• Usage data: App screens visited, features used, time and date of access, session duration, app version, and other diagnostic information.
• Device information: Device model, operating system and version, unique device identifiers, mobile network information, and crash logs.
• Location information (if enabled): Approximate and/or precise location data from your device, used for finding nearby riders or delivery locations, real-time route tracking, pickup and drop-off coordination, safety, fraud prevention and analytics.

You can control location access in your device settings, but certain features may not work without it.

1.3 Contacts Information

If you grant the app permission to access your device contacts, we may read selected contacts to allow you to quickly select a recipient, share delivery details, or invite contacts to CF Alpha Logistics. We use this information solely to provide these features and not to sell your contacts or spam them. You can revoke this permission at any time in your device settings.

2. How We Use Your Information

• To provide and operate the Service: Create and manage accounts, process delivery requests, match riders, vendors and users, process payments, and send confirmations.
• To improve and personalize the Service: Analyze usage, develop new features, optimize routes and performance, and personalize content and recommendations.
• To communicate with you: Send updates about your orders, service notifications, marketing messages (where permitted), and respond to your requests and support inquiries.
• For safety, security and fraud prevention: Verify identity (where applicable), prevent fraud or misuse, protect the safety of users and riders, and enforce our Terms of Service.
• To comply with legal obligations: Meet regulatory, tax and accounting requirements and respond to lawful requests from authorities.

3. Legal Bases for Processing

Depending on your location, we process your personal data on one or more of the following legal bases:

• Your consent (e.g. contacts access, marketing communications).
• Performance of a contract (providing delivery and logistics services).
• Legitimate interests (service improvement, fraud prevention, security).
• Legal obligations (record-keeping, regulatory requirements).

You may withdraw consent at any time in the app settings or device settings where applicable.

4. How We Share Your Information

• Riders, Vendors and Users: To fulfill a delivery, relevant details (name, contact, pickup/drop-off location, order details) are shared between the parties involved in that specific order.
• Service providers and partners: Third-party companies that help us with payment processing, SMS and email notifications, cloud hosting, data storage and analytics, customer support and communication tools. These providers are only allowed to use your data to perform services for us and must protect it appropriately.
• Authorities and law enforcement: When required to comply with applicable law, regulation, legal processes, or governmental requests, or to protect our rights, property, or safety and that of our users.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as necessary to provide the Service to you, meet legal, tax and regulatory requirements, resolve disputes and enforce our agreements. When information is no longer needed, we will delete or anonymize it in accordance with our data retention policies and applicable law.

6. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit where appropriate, access controls and authentication, and regular monitoring and security reviews. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work continuously to protect your data.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account or certain data
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on your consent

You can exercise these rights by using the settings within the app or by contacting us using the details in the Contact Us section below. You can also manage device permissions and opt out of marketing emails/SMS using the unsubscribe link or following the instructions in the messages.

8. Account Deletion

You can request deletion of your CF Alpha Logistics account and associated personal data at any time. Please visit our Account Deletion page for instructions on how to submit a deletion request.

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. International Data Transfers

Your information may be stored and processed on servers located in countries other than your own. Data protection laws in these countries may differ from those in your jurisdiction. Where required, we take appropriate steps to ensure that your information receives an adequate level of protection in the countries in which we process it.

11. Third-Party Services and Links

Our Service may contain links to third-party websites or services not operated by CF Alpha Logistics (e.g. payment providers, map services). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top and, where appropriate, provide additional notice (for example, via in-app notification). Your continued use of the Service after the updated Privacy Policy becomes effective means you accept the changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: