How Can We Help You?

Download the CF Alpha app from the App Store or Google Play, create an account, browse vendors near you, add items to your cart, and proceed to checkout. You'll receive a real-time tracking link once a rider accepts your order.

First, check the live tracking in the app. If your order is significantly delayed or marked as delivered but not received, open a dispute within 48 hours via Profile → Help & Support or email support@cfalphalogistics.com with your order number.

You can cancel before a rider is assigned at no charge. Once a rider is assigned, a cancellation fee may apply. Go to your active order in the app and tap "Cancel Order".

Refund requests must be submitted within 48 hours of the delivery event. Use in-app support or email us with your order number, description of the issue, and any photos. Approved refunds are processed within 5–10 business days.

We accept major credit and debit cards, mobile money (where available), and in-app wallet. Payment methods vary by region and are shown at checkout.

This can happen due to a network interruption. The charge is usually reversed automatically within 3–5 business days. If it is not, contact support with your transaction reference number.

Visit our Contact page and select "Vendor Partnership" as the subject, or email vendors@cfalpha.com. Our onboarding team will walk you through the registration and verification process.

Vendor payouts are processed weekly every Monday for the previous week's completed orders. Funds are transferred to the bank account registered during onboarding. You can view earnings history in your vendor dashboard.

Log in to the CF Alpha Vendor App and navigate to Menu Management. Changes are reflected on the customer app within a few minutes. For bulk updates, contact vendor support.

Commission rates vary by category and agreement. Your rate is outlined in your vendor onboarding agreement. For rate enquiries, contact vendors@cfalpha.com.

We investigate review removal requests where there is evidence the review violates our content policy (spam, abusive language, or unrelated to an actual transaction). Submit a removal request to support@cfalphalogistics.com with the review details.

Download the CF Alpha Rider App and complete the registration form. You will need a valid national ID, driving licence, and vehicle details. Our onboarding team reviews applications within 2–3 business days.

Earnings are paid out daily to your registered mobile money or bank account. You can also view a full breakdown of completed deliveries and earnings in the Rider App.

Use the "Report an Issue" button on the completed order in the Rider App, or email riders@cfalpha.com. Please be factual and include your trip ID.

Suspension notices include a reason and instructions. If you believe the suspension is in error, email riders@cfalpha.com with your account details and a description of the situation.

Your safety comes first — seek medical attention immediately. Then notify us at riders@cfalpha.com as soon as possible so we can assist with incident documentation and support.

On the login screen, tap "Forgot Password" and enter your registered email or phone number. You will receive a reset link or OTP within a few minutes. Check your spam folder if it doesn't arrive.

Use in-app self deletion: Profile → Settings → Delete Account. If you cannot access your account, use our official Account Deletion page to request deletion support. Deletion is permanent, and your data will be deleted or anonymised within 30 days except where legal retention is required.

Try the following: force-close and reopen the app; ensure you're on the latest version (update via App Store or Google Play); check your internet connection; restart your device. If the issue persists, email support@cfalphalogistics.com with your device model and OS version.

For security, contact changes to phone number or email require identity verification. Email support@cfalphalogistics.com from your registered address with a copy of your ID and the new contact details.